Case Study
OBJECTIVES
To give a high-quality welcome to foreign clients
Establishment-specific food & accommodation vocabulary
To be able to recommend places to visit in the area
To describe and sell traditional local products
To take & manage bookings
KEY ELEMENTS OF THE COURSE
Simulations and role plays of situations with tourists
Describing own menus, facilities
Checking own multilingual publicity materials
Recommending tourist attractions using local information packs
Practising promoting Protected Geographical Indication products
OUTCOMES
“INCREASED FOREIGN CLIENTELE
HIGHER TOURIST RATING
INCLUSION IN LUXURY GUIDE”